Email Marketing

Email Marketing 102: Make Reporting An Obsession

You feel like you are a one-person marketing team, you have revenue targets (hopefully) for the year that you have deemed to be near impossible, and you have fifty programs to execute and no bodies to do the work. How the bleep are you going to make reporting a priority?

Does this calamity sound familiar?

Here’s my answer: Just do it.
You know why the answer is so easy? Because if you aren’t tracking your progress in a timely manner, there is a very good chance you are wasting a % of your time and even more importantly, missing revenue opportunity.

Here are a few tips to getting reporting into your routine:
  1. When you design each program, make sure you build into the schedule 2 hours of “must do” work within 5 days of every campaign launch. That breaks down to:
    1. 60 minutes to analyze the report data
    2. 30 minutes to make modifications to the next round of campaign delivery. Use this time to make only 1 or 2 changes to the campaign content or data definitions – anything more and you won’t know what to attribute the impact to. 
    3. 30 minutes of additional testing
  2. Include metrics as a part of your weekly revenue reporting (or campaign success reporting) to your supervisor. This does three things for you:
    1. Makes sure you actually look at your reports
    2. Allows you to see trending over time on a weekly level
    3. Gives you an understanding of what your campaign cutoff should be based on an actual vs guesstimate slowdown on week over week trends
  3. Make Opt-Out Trending a part of your Quarterly MBO targets. Opt-out growth is an indication that your content is not relevant. It’s also an indication that you may not be targeting the right people in general. Negative or no growth are the best metrics here.
I hope I’ve convinced you to become a reporting maniac. If not, well… good luck?

Great case study from Andrew @ Groupon: Take control of your bounces

Andrew Kordek @ Groupon – think of it as a case study in how a very sophisticated email marketing company manages and reacts to email bounces.
You ALWAYS want to know that there is a problem before there is a problem. Excellent!
Take control of your bounces http://bit.ly/4wHT5L

Engage Subscribers: 6 Fun Email Ideas

AWeber’s blog post today gives six fantastic real life examples of how to engage your subscriber base. Try one of these ideas out in your next campaign, and see if your community reacts positively. Keep in mind – you know your customers and community the best, but don’t forget to TEST!
http://bit.ly/6gaY1U

Using HTML symbol entities in email

Campaign Monitor, one of the many ESPs out there, differentiates themselves by having a fantastically technical blog – lots of examples, templates. Today is just a sampling of what to expect from them. Learn about how to design a better HTML email over time… because HTML for web and HTML for Email are two very different beasts.
http://bit.ly/5lQdKB

Do You Know Who You Are?

Sounds like a strange question to ask. Of course you know who you are – you are you.

But throughout the day, every day, you are speaking on behalf of your family, your company, your significant other, your friends, your customers, your employees, the shops and restaurants you patron, and maybe a dozen others. When you go out of your way to make a recommendation based on your personal experiences or when you respond to an email representing the voice of your organization, you are not just you. You have now become a guerrilla marketing extraordinaire.

Has that establishment – perhaps unbeknownst to you – equipped you with the information to effectively communicate the right message?

It’s not just about the deal train that is passing through on Black Friday or Cyber Monday. Underneath all of the craziness there is a message – a look and feel, a reputation of quality, something – that is being passed along with every piece of communication that reaches your TV or computer screen. Did you get that message?

As a marketer, what underlying message are you trying to communicate to your constituents? Let’s be honest – it’s not about the killer Cyber Monday deal you were able to work out. Consider how many first time shoppers are coming back a second and third time. How can you convey your message so they know who you are and want to come back to get to know you a little more?