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Annie Tsai

Experience, Amplified.

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Help Your Team Find Its Voice, Promote Collaboration, and Set Expectations While You’re At It.

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Help Your Team Find Its Voice, Promote Collaboration, and Set Expectations While You’re At It.

Posted on 06/06/201204/25/2017 by Annie TsaiIn Management2 Minutes Read

Can Your Customers Tell When You’re Feeling "Bleh"?

Can Your Customers Tell When You’re Feeling "Bleh"?

Posted on 12/27/201012/11/2013 by Annie TsaiIn Customer Experience1 Minute Read

Experience Delivered vs. Experience Expected

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Experience Delivered vs. Experience Expected

Posted on 12/20/201004/25/2017 by Annie TsaiIn Customer Experience2 Minutes Read

Overcoming Your Own "Not Me"

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Overcoming Your Own "Not Me"

Posted on 12/12/201004/25/2017 by Annie TsaiIn Customer Experience2 Minutes Read

Customer Experience Truth #13 – Even In A 100% Online Business Model, There Are Still Key "Offline" Experiences You Need To Address

Customer Experience Truth #13 – Even In A 100% Online Business Model, There Are Still Key "Offline" Experiences You Need To Address

Posted on 12/07/201012/12/2010 by Annie TsaiIn Customer Experience, CXP Fundamentals, Marketing Strategy2 Minutes Read

Customer Experience Truth #12 – Your Employees Are Your Customers As Well

Customer Experience Truth #12 – Your Employees Are Your Customers As Well

Posted on 12/02/201011/30/2010 by Annie TsaiIn Customer Experience, CXP Fundamentals3 Minutes Read

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