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Annie Tsai

Experience, Amplified.

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Customer Experience Truth #13 – Even In A 100% Online Business Model, There Are Still Key "Offline" Experiences You Need To Address

Customer Experience Truth #13 – Even In A 100% Online Business Model, There Are Still Key "Offline" Experiences You Need To Address

Posted on 12/07/201012/12/2010 by Annie TsaiIn Customer Experience, CXP Fundamentals, Marketing Strategy2 Minutes Read

Customer Experience Truth #12 – Your Employees Are Your Customers As Well

Customer Experience Truth #12 – Your Employees Are Your Customers As Well

Posted on 12/02/201011/30/2010 by Annie TsaiIn Customer Experience, CXP Fundamentals3 Minutes Read

Customer Experience Truth #14 – B2C And B2B Customer Experience Management Programs Are Very Different, But Still Fundamentally The Same

Customer Experience Truth #14 – B2C And B2B Customer Experience Management Programs Are Very Different, But Still Fundamentally The Same

Posted on 11/27/201012/11/2013 by Annie TsaiIn Customer Experience, CXP Fundamentals1 Minute Read

Customer Experience Truth #10 – It Is Possible To Create A Globally Consistent, Yet Culturally Refined Customer Experience

Customer Experience Truth #10 – It Is Possible To Create A Globally Consistent, Yet Culturally Refined Customer Experience

Posted on 11/22/201012/11/2013 by Annie TsaiIn Customer Experience, CXP Fundamentals2 Minutes Read

Customer Experience Truth #11 – There Is No Single Recipe For A Successful Customer Experience Program

Customer Experience Truth #11 – There Is No Single Recipe For A Successful Customer Experience Program

Posted on 10/08/201012/11/2013 by Annie TsaiIn Customer Experience, CXP Fundamentals2 Minutes Read

Customer Experience Truth #9 – Data Is Critical To A Successful Customer Experience Program

Customer Experience Truth #9 – Data Is Critical To A Successful Customer Experience Program

Posted on 10/01/201009/18/2010 by Annie TsaiIn Customer Experience, CXP Fundamentals4 Minutes Read

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